Contact the team

Use Contact the team to report account issues, payments, bugs, or feature ideas. TangBoe stores the request so you can come back and check status.

What Boe helps with here

• Send a problem, question, or suggestion to the TangBoe team
• Attach details and proof that help investigation
• Come back and follow the same request’s status

Send a request

1. Open Contact the team
2. Check the name and email for replies
3. Pick a category such as product issue, payment, account, or feature request
4. Add a subject and describe what happened clearly
5. Attach a screenshot or proof if the screen supports it and you need it
6. Check the details and send

The message cannot be empty and has a length limit. If you send too quickly in a row, TangBoe may ask you to wait about a minute to prevent duplicates.

Write details that are faster to investigate

• Name the page and the steps before the problem
• Include date, time, and any alert text
• Say expected vs actual result
• Hide sensitive data in screenshots, such as PIN, tokens, and card numbers

Follow status

Request history shows messages and status such as Received, In progress, Fixed, or Closed. If status hasn’t changed, don’t send the same request again immediately.

The team should not ask you for a full password, PIN, seed phrase, private key, or MCP token.